How to Create a Support Ticket with UniDoc?

There are many ways you can contact to UniDoc support team. If you have a general support query, you can contact the Unidoc support team at support@unidoc.io

If you have subscribed to UniDoc's UniPDF, UniOffice, or UniSuite cloud subscription or purchased an offline license, you can open a support case at our Service Desk portal. 

If you do not have access to Service Desk Portal, send an email to support@unidoc.io with the following information.

  • Organization Name.
  • Name of the person.
  • Email Address.

Open a Support Case Via Service Desk Portal

To open a case using the Service Desk Portal, visit www.unidoc.io and click on Service Desk under support.

Enter your email address and password. Click login to login to the Service Desk portal.

Once you are logged In, you will have the following options.

  • Technical support.
  • Licensing and billing questions.
  • Report a bug.
  • Suggest new features/improvements.
  • Custom work.

Click on the appropriate option, A new Windows will appear. In this document, let's say you are reporting a bug. Click on it. On the new window under-report a bug. You will have the following options. 

  • Summary of the Issue.
  • Symptoms.
  • Priority Support.
  • Attachment.

Summary of the Issue

Summarize your issue in a one-line. Make it eye-catching.

Symptoms

Describe your issue in detail. What you are trying to do? What is your expected output? What is the error you are receiving?

Priority Support

If you are an active subscriber of the Priority Support Plan, check this box to add your issue in Priority Support. You can check the priority support details at What is Priority Support.

Attachment

Attach all of the relevant information for this issue. Your code snippet, error screenshot, sample file, and expected output file. 

Once you are done with all the details, click on the Send button to create a ticket/issue.

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